Question 1

Can I try the mattress before buying?

Accepted Answer

While we don’t have physical stores yet, we offer a 7-night sleep trial. If you’re not satisfied with your mattress, you can return it within this period for a full refund.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 7 days of purchase. The mattress must be in good condition. Contact our customer support to initiate a return, and we’ll arrange for pickup and refund your purchase.

Question 3

What if my mattress arrives damaged?

Accepted Answer

If your mattress arrives damaged, please contact our customer support within 48 hours of delivery. We’ll arrange for a replacement or refund.

Question 4

Do you offer financing options?

Accepted Answer

Yes, we offer financing options through [financing partner]. Choose the financing option at checkout to spread the cost of your mattress over time.

Question 5

How do I contact customer support?

Accepted Answer

You can reach our customer support team at support@khakibistra.in or +91 99880 00894. We’re here to help with any questions or concerns.
Thank you for choosing Khaki Bistra! We’re committed to providing you with the best sleep experience.

Question 6

What types of mattresses does COZYTOUCH offer?

Accepted Answer

COZYTOUCH offers 25+ mattress models including memory foam, latex, orthopedic, eurotop, spring, and hybrid variants. Our range covers every comfort need — from budget-friendly options like Eco and Dreamy to premium collections like Luxo Eurotop and Romance Eurotop.

Question 7

What warranty do COZYTOUCH mattresses come with?

Accepted Answer

All COZYTOUCH mattresses come with a 5-year manufacturer warranty. This covers manufacturing defects in materials and workmanship. The warranty does not cover damage caused by improper use, stains, or normal wear and tear.

Question 8

What is the difference between memory foam and latex mattresses?

Accepted Answer

Memory foam mattresses contour to your body shape, relieve pressure points, and are ideal for those who prefer a hugging, cradling feel. Latex mattresses are more responsive, naturally breathable, and offer a bouncier feel with better temperature regulation. COZYTOUCH offers both types — our Coolgel Memory is great for memory foam comfort, while Latex Air Zone is ideal for natural latex feel.

Question 9

What is an Eurotop mattress?

Accepted Answer

An Eurotop mattress features an extra layer of cushioning sewn flush with the mattress edges, giving it a fuller, more luxurious look compared to a standard pillowtop. COZYTOUCH Eurotop models — like Cozy Eurotop, Luxo Eurotop, and Romance Eurotop — provide premium comfort with superior edge support.

Question 10

Which COZYTOUCH mattress is best for back pain?

Accepted Answer

Our Ortho mattress is specifically designed for orthopedic support and spinal alignment. For a balance of support and comfort, we recommend Five Zone or Cozy Gold. If you prefer a softer feel with good support, Dreamy Plus or Luxury are excellent choices. We recommend trying different firmness levels to find your ideal match.

Question 11

Are COZYTOUCH mattresses available in all standard sizes?

Accepted Answer

Yes, COZYTOUCH mattresses are available in all standard Indian sizes: Single (36×72), Double (48×72), Queen (60×72), King (72×72), and custom sizes on request. Standard thicknesses range from 5 to 10 inches depending on the model.

Question 12

Where does COZYTOUCH deliver?

Accepted Answer

COZYTOUCH delivers across India. Delivery timelines vary by location — metro cities typically receive orders within 5–7 business days, while other areas may take 7–10 business days. We ship through trusted logistics partners to ensure your mattress reaches you safely.

Question 13

How do I place an order on cozytouch.in?

Accepted Answer

Simply browse our product catalog, select your preferred mattress model, choose the size, and click "Add to Cart." Proceed to checkout, fill in your delivery details, and complete payment. You'll receive an order confirmation on your email/phone within minutes.

Question 14

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you'll receive a tracking number via SMS or email. You can use this to track your shipment through the courier partner's website. For further assistance, you can contact us directly at our support email or phone number.

Question 15

Is there a delivery charge?

Accepted Answer

Delivery charges, if any, are displayed at checkout based on your location and order size. Many of our standard mattress orders include free delivery within major cities. Custom orders or remote locations may incur additional charges.

Question 16

Can I change my delivery address after placing an order?

Accepted Answer

Address changes can only be accommodated before the order is dispatched. Please contact us immediately after placing your order if you need to update your delivery address. Once dispatched, address changes are not possible.

Question 17

What does the 5-year warranty cover?

Accepted Answer

The 5-year warranty covers manufacturing defects such as sagging beyond normal limits (greater than 1.5 inches), structural damage to the core foam, broken spring coils (for spring models), and stitching or fabric defects that arise from normal use. It does not cover stains, burns, improper handling, or damage from unsupported bed frames.

Question 18

How do I claim a warranty?

Accepted Answer

To claim warranty, email us with your order details, purchase date, and clear photographs of the defect. Our team will review your claim within 3–5 working days. If the defect is covered, we will arrange repair or replacement at no additional cost to you.

Question 19

Does COZYTOUCH accept returns?

Accepted Answer

We accept return or exchange requests within 7 days of delivery if the product is unused, in its original packaging, and has a manufacturing defect. We do not accept returns for products that have been used or where the defect is due to improper handling. Contact our support team to initiate a return.

Question 20

Can I exchange my mattress for a different model?

Accepted Answer

Yes, model exchanges are possible within 7 days of delivery, subject to availability and product condition. The mattress must be unused and in original packaging. Exchange requests due to personal preference (firmness, size) may be subject to a restocking fee. Please contact our team for assistance.

Question 21

What if my mattress arrives damaged?

Accepted Answer

If your mattress arrives with visible damage, please photograph it immediately and do not use it. Contact our support team within 48 hours of delivery with photos and your order number. We will arrange a replacement at the earliest.

Question 22

How do I take care of my COZYTOUCH mattress?

Accepted Answer

Rotate your mattress 180° every 3 months to ensure even wear. Use a mattress protector to guard against spills and dust mites. Avoid jumping or applying excessive pressure on the mattress edges. Allow the mattress to air out for a few hours when first unboxing.

Question 23

Can I wash my COZYTOUCH mattress?

Accepted Answer

The mattress itself should not be washed or soaked with water. For surface cleaning, spot-clean with a mild detergent and damp cloth. Allow it to dry completely before using. We recommend using a washable mattress protector for regular hygiene maintenance.

Question 24

Does my mattress need a box spring or bed frame?

Accepted Answer

COZYTOUCH mattresses work best on a solid flat base or a slatted bed frame where slats are no more than 3 inches apart. A proper base ensures adequate support and prevents premature sagging. Using the mattress directly on the floor is not recommended for long-term use as it can reduce airflow and cause moisture buildup.

Question 25

How do I remove odours from my mattress?

Accepted Answer

New mattresses sometimes have a mild off-gassing odour due to foam materials — this is normal and dissipates within 24–48 hours in a well-ventilated room. For existing odours, sprinkle baking soda lightly on the surface, leave for a few hours, then vacuum it off. Avoid using strong chemical sprays.

Question 26

How long should a COZYTOUCH mattress last?

Accepted Answer

With proper care, a COZYTOUCH mattress lasts 7–10 years. The 5-year warranty covers manufacturing defects, but the mattress lifespan depends on usage, body weight, bed frame quality, and maintenance habits. Using a mattress protector and rotating regularly significantly extends its life.

FAQ

Can I try the mattress before buying?

What is your return policy?

What if my mattress arrives damaged?

Do you offer financing options?

How do I contact customer support?

What types of mattresses does COZYTOUCH offer?

What warranty do COZYTOUCH mattresses come with?

What is the difference between memory foam and latex mattresses?

What is an Eurotop mattress?

Which COZYTOUCH mattress is best for back pain?

Are COZYTOUCH mattresses available in all standard sizes?

Where does COZYTOUCH deliver?

How do I place an order on cozytouch.in?

Can I track my order?

Is there a delivery charge?

Can I change my delivery address after placing an order?

What does the 5-year warranty cover?

How do I claim a warranty?

Does COZYTOUCH accept returns?

Can I exchange my mattress for a different model?

What if my mattress arrives damaged?

How do I take care of my COZYTOUCH mattress?

Can I wash my COZYTOUCH mattress?

Does my mattress need a box spring or bed frame?

How do I remove odours from my mattress?

How long should a COZYTOUCH mattress last?